How to get advice

There are a number of ways in which you can get advice from Motherwell & Wishaw CAB.

Advice by email

You can email us your enquiry at

What to send us – When you write an email asking for advice or information, try to explain your situation clearly, and include as much relevant information as possible. For example, it may help to include details such as your age, how many children you have, and who you live with. This will help our advisers to find the best solution to your problem more quickly.

What happens next – An acknowledgment of receipt of your email will be sent to you. Our volunteers will aim to reply within three to five working days.

Please note we will never ask you to disclose personal details such as your name, address, national insurance number, bank account etc during e-mail contact with you.

Advice by phone

If you need immediate advice then you can telephone our office during  our opening hours  on 01698 251 981 and leave the message on our voicemail with your contact details.

Alternatively, you can call Citizens Advice Direct on 0808 800 9060 (Mon-Fri 9am-8pm, Sat 10am-2pm). Citizens Advice Direct is a separate charity and part of the Scottish CAB Service. It provides free, confidential, impartial and independent telephone advice.

Advice in person

We operate a drop-in service at our main offices in Motherwell also in our satellite offices in Wishaw & Shotts.



Advice Online

If you need advice or want to know more about your rights, try looking online. Self help website is produced by Citizens Advice and Citizens Advice Scotland and is an excellent self-help website for the public.

When you click on our self help website this opens in a new window. There is a menu list down the left-hand side of the page plus on the right-hand side there are drop down boxes for Frequently Asked Questions and Factsheets on various topics.

If you can’t find what you’re looking for in our self help website, want further information or would like to speak to a trained adviser, contact us by phone or email.

If you are looking for advice, please complete the contact form below:

Your Name (required)

Your Email (required)


Your Message