Our Aims and Principles

M&WCABHist0002M&WCABHist0002M&WCABHist0002The twin aims of the Citizens Advice Service

The twin aims of the Citizens Advice service are:

  • To provide the advice people need for the problems they face.
  • To improve the policies and practices that affect people’s lives.

The Twelve Principles

  • Free – clients are not charged for advice
  • Confidential – clients’ details are not disclosed to anyone without their consent
  • Impartial – CAB workers do not make judgements about clients
  • Independent – no outside agency controls the service offered
  • Accessible – we aim to make the service available to all
  • Effective – in the extent to which we meet the clients’ needs
  • Accountable – open and democratic, responsible to the community
  • Clients’ right to decide – we offer information and advice; the client chooses their own next step
  • Voluntary – volunteers who are trained to national standards of competency from the community deliver the service, primarily.
  • Empowerment – helping clients help themselves
  • Information Retrieval – using client experience to influence change in legislation and practices
  • Generalist – not restricting the topics we are prepared to give advice on