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Affiliates

The Twelve Principles

    • Free - clients are not charged for advice
    • Confidential - clients' details are not disclosed to anyone without their consent
    • Impartial - Cab workers do not make judgments about clients
    • Independent - no outside agency controls the service offered
    • Accessible - we aim to make the service available to all
    • Effective - in the extent to which we meet the clients' needs
    • Accountable - open and democratic, responsible to the community
    • Clients' right to decide - we offer information and advice; the client chooses their own next step
    • Voluntary - volunteers who are trained to national standards of competency from the community deliver the service, primarily.
    • Empowerment - helping clients help themselves
    • Information Retrieval - using client experience to influence change in legislation and practices
    • Generalist - not restricting the topics we are prepared to give advice on

     

The twin aims of the Citizens Advice Service are:

 

  • To provide the advice people need for the problems they face.
  • To improve the policies and practices that affect peoples lives.

People

 

 

Links:

 

www.adviceguide.org.uk
www.bbc.co.uk/pudsey
www.capability-scotland.org.uk
www.cas.org.uk
www.consumerdirect.gov.uk
www.jobcentreplus.gov.uk
www.lasa.org.uk
www.nacab.org.uk
www.planning-aid-scotland.org.uk
www.youthlink.org.uk
www.connects.org.uk
www.courtservice.gov.uk
www.dwp.gov.uk
www.idsbrief.com
www.hmrc.gov.uk
www.direct.gov.uk
www.rightsnet.org.uk
www.scotland.gov.uk
www.learndirectscotland.com
www.learningdisabilities.org.uk
www.sqa.org.uk
www.moneymadeclear.fsa.gov.uk
www.northlan.gov.uk
www.southlanarkshire.gov.uk
Downloadable Documents:

 

Right click, "save target as".

Annual Report

Company Structure

DAS Leaflet

Debt Self-Help Booklet

Income & Expenditure Template

 

Please note: Some documents are in PDF format, and you will need the latest version of Acrobat Reader which you can get here :-

Adobe Acrobat

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