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The Twelve Principles

    • Free - clients are not charged for advice
    • Confidential - clients' details are not disclosed to anyone without their consent
    • Impartial - Cab workers do not make judgments about clients
    • Independent - no outside agency controls the service offered
    • Accessible - we aim to make the service available to all
    • Effective - in the extent to which we meet the clients' needs
    • Accountable - open and democratic, responsible to the community
    • Clients' right to decide - we offer information and advice; the client chooses their own next step
    • Voluntary - the service is delivered, primarily, by volunteers who are trained to national standards of competency from the community.
    • Empowerment - helping clients help themselves
    • Information Retrieval - using client experience to influence change in legislation and practices
    • Generalist - not restricting the topics we are prepared to give advice on

     

     

     

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Registered Charity SC 009733