-
Free - clients are not charged for advice
-
Confidential - clients' details are not disclosed to anyone without their consent
-
Impartial - Cab workers do not make judgments about clients
-
Independent - no outside agency controls the service offered
-
Accessible - we aim to make the service available to all
-
Effective - in the extent to which we meet the clients' needs
-
Accountable - open and democratic, responsible to the community
-
Clients' right to decide - we offer information and advice; the client chooses their own next step
-
Voluntary - the service is delivered, primarily, by volunteers who are trained to national standards of competency from the community.
-
Empowerment - helping clients help themselves
-
Information Retrieval - using client experience to influence change in legislation and practices
-
Generalist - not restricting the topics we are prepared to give advice on
