The Twelve Principles

Free - clients are not charged for advice
Confidential - clients' details are not disclosed to anyone without their consent
Impartial - Cab workers do not make judgments about clients
Independent - no outside agency controls the service offered
Accessible - we aim to make the service available to all
Effective - in the extent to which we meet the clients' needs
Accountable - open and democratic, responsible to the community
Clients' right to decide - we offer information and advice; the client chooses their own next step
Voluntary - volunteers who are trained to national standards of competency from the community deliver the service, primarily.
Empowerment - helping clients help themselves
Information Retrieval - using client experience to influence change in legislation and practices
Generalist - not restricting the topics we are prepared to give advice on