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Chest, Heart and Stroke Scotland Project

Motherwell and Wishaw Citizens Advice Bureau and Chest Heart and Stroke Scotland have worked together in partnership on this project since 2002.

The Project has a Welfare Benefits Adviser, Ann Young, who provides a dedicated service for clients suffering from chest, heart or stroke related illness.         Cheryl Fairbrother who is also a qualified adviser provides Admin support.
Our main aim is to ensure clients and their families receive their full entitlement to all welfare benefits, if you are too ill to call at our offices we can arrange to visit you in your own home.

The Project is currently funded until March 2010.
Chest, Heart and Stroke Scotland operates a Welfare Grants Scheme.
Chest Heart and Stroke Scotland can be contacted at: -
65 North Castle Street
Telephone: 0131 2256963
Fax: 0131 2206313
Advice line: 0845 0776000

CHSS web site


Ann Young

Wishaw General Hospital

After successful pilot in 2001 an advice project for the inpatients was set up in the psychiatric wards at Wishaw General Hospital.

The project runs twice weekly part time clinics, which allows us to provide people with mental ill health access to mainstream advice and information.

Within the supportive environment of the hospital we can deal effectively with problems experienced by clients.

The project also has an outreach clinic at Motherwell bureau, which is available on a Friday morning by appointment. This service allows the project worker to complete forms such as DLA, and also catch up with clients that have left the hospital, this has received positive feed back from both clients and hospital workers

Working to the aims and principles of the bureau we provide advice on housing, benefits, debts and utilities. Advocacy is also provided either by representation at appeals or negotiating with outside bodies.

Cheryl Fairbrother

Reachout Project

The Reachout project was designed to take the CAB service to places where young people meet to provide advice, information and assistance on a wide range of subjects from housing, employment, benefits and a main area of concern relating to problems with debt.

Given the complex issues, which affect young people today, Reachout offers information and assistance in taking the first steps to becoming active citizens.

Great partnerships have been built with schools, colleges, training centres and other organisations involved with young people. With access to 100% accurate information and a holistic approach to working with young people the Reachout Project has become a leading organisation to turn to for their information needs.


Laura Seery

NHS Complaints or Concerns

The Lanarkshire CAB Independent Advice Support Service has been in operation since September 2006. During this time have helped address all kinds of complaints and concerns that the general public have wished to raise with the NHS.

NHS Lanarkshire is such a wide and varied organisation, it can be difficult for clients to know how to raise a concern, who to raise it with and how to convey their concerns.

Therefore the Lanarkshire CAB Independent Advice & Support Service has proven invaluable to the clients who have used it. Lanarkshire CAB assist clients who wish to raise a complaint or a concern regarding any aspect of care or services provided by NHS Lanarkshire.

Lanarkshire CAB have assisted our clients with issues such as lost property whilst in hospital, to the more serious issues involving serious illness and bereavement.

The service always promotes local resolution as a first step; many concerns are resolved by simply making staff aware of concerns and worries. As the Independent Advice Support Service is part of the Citizens Advice Bureau, we can also assist clients with other issues that may be impacting on their health, such as benefits, debt, housing, and employment etc. Contacting any Lanarkshire Citizens Advice Bureau can access the service.

The service has successful assisted many clients navigate the NHS Lanarkshire complaints procedure with a positive outcome. However if the client remains dissatisfied with the response we also offer advice assistance in taking the complaint to the SPSO.
Contact details for the Independent Advice and Support Service caseworkers;

Valerie Costello

Tel: 01555 664301



Evelyn Anderson

Tel: 01236 429338



To find your local Citizens Advice Bureau: - www.caslink.org.uk


Money Advice

Money Advice is the process of helping people who are experiencing difficulty in meeting their financial commitments.

Motherwell and Wishaw Citizens Advice Bureau provides a Free, Confidential, Independent and Impartial service.

We aim to ensure that members of the community are given the appropriate level of advice, guidance and support to deal with their debt and with the other issues that often come with it.

Whether the debt is, for example - rent or mortgage; loans or overdrafts; overpayment of benefits; credit cards; credit agreements; council tax or poll tax; gas/electricity bills; fines – any or all of these, and others not mentioned, we can help.


If you can deal with the problem with limited assistance – go to our self-help booklet for a step-by-step guide.

If you want help from a CAB adviser see opening times.

If you live out with Motherwell, Wishaw or Shotts areas you can find your local CAB contact at www.adviceguide.org.uk or contact National Debtline www.nationaldebtline.co.uk

Christine Church





Downloadable Documents:


Right click, "save target as".

Annual Report

Company Structure

DAS Leaflet

Debt Self-Help Booklet

Income & Expenditure Template


Please note: Some documents are in PDF format, and you will need the latest version of Acrobat Reader which you can get here :-

Adobe Acrobat